How can we help?
This is the support page for SnapPage on Chrome and Edge. Free and Pro users both get help here — tell us what happened and we will take a look.
Before you write
A report we can reproduce gets fixed fastest. Please include:
- The full URL of the page that came out wrong, and whether it loads more content as you scroll.
- Your browser version and SnapPage version (both are listed on the browser extension page).
- The screenshot you got, and the steps you took to capture it.
- What you expected the image to look like.
Answers to common questions are in the FAQ on our homepage.
Email support
Send one message to our support address. There is no account, ticket system or form to sign in to — a normal email is enough.
ilyych@hotmail.com
If nothing happens when you click the button, your device has no default mail app. Copy the address above and paste it into your mail service.
Pro, billing and refunds
For anything about a paid plan, these are the fastest routes:
- Switched computers or reinstalled the browser? Open the extension Settings and sign in with the email you bought with — Pro follows your account. If that does not work, follow the Restore Pro steps.
- To change or cancel a subscription, open the extension Settings → Pro → Manage or cancel subscription.
- For refunds, see the Refund Policy.
- For a restore request, include the email used at checkout and the transaction ID from your receipt. We cannot locate a purchase from a screenshot alone.
A note on safety
- We will never ask for your password, card number or a verification code.
- Keep your transaction ID private: do not post it in reviews, forums or public screenshots.
Questions
Do I need Pro to get support?
No. Everyone can email us, whether you use the free plan or Pro.
A screenshot has blank gaps or repeated headers. What should I send?
Send the page URL, your browser and SnapPage version, your export settings and the screenshot itself. Those four things let us reproduce the page.
How long until I get a reply?
Usually one to two business days. Messages about a purchase may take a little longer because we verify the order first.
Where do I cancel or get a refund?
Open the extension Settings → Pro → Manage or cancel subscription. The Refund Policy gives the refund window and points you to Creem’s own policy, which governs how requests are handled.