Refund Policy
This document is provided in English, which is the authoritative version. Any translation is for reference only.
Refund window
You can request a full refund within 14 days of your first payment. If your subscription starts with a free trial, the 14 days begin when that trial ends and the first payment is taken — cancel during the trial itself and you have not been charged, so there is nothing to refund. You do not need to give a reason. In total, from the day you subscribe you are covered for 21 days: 7 days to cancel free of charge, then 14 days after the first charge to request a refund. Refund requests are handled by Creem, our merchant of record, under its own refund policy — see below.
How to request a refund
Request your refund through Creem, our payment provider and merchant of record — open the Creem customer portal linked in your receipt email, or from Settings → Pro → Manage or cancel subscription inside the extension. We do not accept or process refund requests ourselves.
The payment provider’s refund policy
Refund eligibility, timing, method and any other terms are set by Creem in its own refund policy, not by SnapPage. Please read that policy — the link is in your receipt email or in your Creem customer portal.
After a refund
When a refund is issued, Pro is switched off for that purchase. The extension returns to the Free tier, and paid features stop working. Captures already stored on your device are not affected — they stay in your local history.
Statutory rights
This policy is in addition to any rights you have under local consumer law, including any statutory withdrawal right that applies where you live. Nothing in this policy limits those rights.
Contact
For technical problems with the extension, please contact us first — most problems can be solved without a refund: ilyych@hotmail.com. Refund requests must be submitted to Creem as described above; we cannot start or approve one for you.